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Commercial Manager and Junior IT & QA Service Desk Support

At eCom, great customer service is central to everything we do and you can sense we offer something special the moment you walk through the door. We call it the #eComWay. If you’re also passionate about great customer service, we currently have two brilliant opportunities to join our team.

Commercial Manager

If you’re commercially competent, we have an exciting Commercial Manager role, in which you’ll support the #eComWay and our high value client base, to deliver solutions that have International reach.

You will have the autonomy to develop and lead a diverse team structure, actively enjoy building capability and encourage ownership within the team. You’ll have a natural ability to marry big business thinking with an entrepreneurial can-do attitude.

Junior IT & QA Service Desk Support

If providing high-quality technical helpdesk service and quality assured product and service information is something that appeals to you, our junior IT & QA Desk Support role could be for you. Reporting to the Support Team Lead, you’ll play a key part in recording and reporting of issues and resolutions for all product and service problems for both clients and staff. A large focus on proactive customer service is required for this role, with a keen aim for quick response and resolutions.

Characteristics: Essential

  • Capable of taking initiative: making recommendations on the best approach
  • Strong communication skills: capable of explaining the rationale of decisions to clients, communicating progress and updates to clients, colleagues and technical team members
  • Administrative IT capabilities in a range of Windows AD, IIS, MS Office applications.
  • Willing to learn new technologies such as cloud server infrastructure, website deployments, VR environments.
  • Proactive Customer Service focus
  • Excellent problem solver who can think around the issues
  • Degree in an IT-related subject or HND plus experience.

The benefits

Working for eCom has many advantages including a more supportive environment than you will have experienced before, creating greater personal and professional growth opportunities. Our clients also feel the love through our customer-centric approach, where autonomy and adaptability mean we can be agile and respond rapidly to provide customised solutions.

Having been commended on our company culture by Healthy Working Lives, we understand the virtues of a good work-life balance and ensure a ‘good place to work’ policy.

How to apply

To request the job spec for either of these roles or to apply, please contact wendy.edie@ecomscotland.com or call 01383 630032.

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