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eCom Scotland

18b Dickson Street,
Fife KY12 7SL
01383 630032

eCom USA

134 E. Clayton St.,
Georgia 30601


A Day in the Life of a Service Desk Support Leader

Posted By: eCom Scotland

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I have been with eCom since May 2015, and started in the role of Service Desk Support. The Service Desk Team are responsible for eCom’s Customer Support and Quality Assurance. Our Team has grown significantly in the past 6 months, and this has allowed us to improve both our own skills, as well as the Support we provide to our Customers.

As well as performing the Testing and Customer Support for eCom, my team is also responsible for dealing with our internal IT. We install and manage our Servers and Desktops. We will soon be starting the first phase of our Microsoft Training, which will develop our skills even further in this field.

Working at eCom has allowed me to become involved in several interesting Projects. I worked closely with our Development Team to deliver a highly Accessible LMS for the RNIB (Royal National Institute for the Blind) earlier this year, which went on to win a Herald Digital Business Award.

My background is in Customer Service and Administration, and putting these skills together with my new Product Knowledge led me to becoming the Service Desk Team Lead in August 2015.

My time with eCom has made me appreciate companies like this, who invest in their employees and their Learning and Development, and constantly strive to provide new and innovative solutions for their Customers. I am excited to move forward and see what new challenges are ahead.


A Day in the Life of a Marketing Executive

Posted By: Joe Barker

My Degree at Edinburgh Napier University covered a variety of different subjects– journalism, creative writing, media regulations and English literature. The diversity of modules allowed me to apply myself to a number of different projects, learning a variety of skills and techniques that I could use towards my future career.

A Day in the Life of a Senior Developer

Posted By: eCom Scotland

I started life off as a designer, working part time at a magazine company. This experience gave me first glimpse into the world of web technologies and client relations, first sparking my passion for front end design. After my degree was finished, I then decided that I’d learnt the ropes of design work and moved on to the coding side, where I spent a few years growing these skills.

A Day in the Life of an Operations Manager

Posted By: eCom Scotland

Around 5 years ago I moved with my family to Houston Texas to help guide the development of a growing technical expertise in the USA for my previous company. The main focus of the role was on building key relationships across the various business units of the company, recruiting and developing new technical staff, while continuing to remain involved in a product development role and web operations management.

A Day in the Life of an Instructional Designer and Information Architect

Posted By: eCom Scotland

At eCom, I design specifications to multimedia designers, gaining insight into massively varying client content and communicating subjects in a visually informative way.



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