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eCom Scotland

18b Dickson Street,
Dunfermline,
Fife KY12 7SL
01383 630032
info@ecomscotland.com

eCom USA

134 E. Clayton St.,
Athens,
Georgia 30601
800-401-7280
info@ecom-usa.com

News

A Day in the Life of a Trainee Instructional Designer

Posted By: eCom Scotland

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Originally from Portland, Oregon, USA, I came to Scotland in the Autumn of 2012 to pursue an MSc in Medical Anthropology. However, the social sciences are a very difficult field to break into (without experience, published articles and funding) so I have since worked in a myriad of customer service based positions for retail and banking. In each of these roles, I became a subject matter expert (SME) and assisted with training and mentoring colleagues.

I quickly realised that my skills really suited the training realm; I enjoyed becoming an SME and condensing that information to train others. However, I was not entirely sure where these skills and my academic background came together in a career.

A close friend, consistently spoke of the amazing company she worked for. She mentioned they were looking to fill a couple of roles so I dusted off my CV, applied and thankfully, was offered the role of Trainee Instructional Designer.

Currently, about 3 months into the role, my day largely consists of a lot of learning. Daily, I am learning the methods of presenting information to learners and translating this into the digital realm of eLearning.

As an Instructional Designer, I take client content and I map out how the information should be presented to the learner to reach the learning objectives. This map, known as a storyboard, is then thoroughly vetted by the client (with my guidance). When finalised, the storyboard is the leading document used by the designers and developers to build the course.

"eCom Scotland is the perfect company to be working for as they have a long history of excellence in eLearning"

I find instructional design challenging, interesting and exciting. Instructional design and eLearning is always changing and developing, which means I will always be learning. eCom Scotland is the perfect company to be working for as they have a long history of excellence in eLearning development and are willing to use that knowledge to foster my growth as an instructional designer.



A Day in the Life of a Service Desk Support Leader

Posted By: eCom Scotland

I have been with eCom since May 2015, and started in the role of Service Desk Support. The Service Desk Team are responsible for eCom’s Customer Support and Quality Assurance. Our Team has grown significantly in the past 6 months, and this has allowed us to improve both our own skills, as well as the Support we provide to our Customers.


A Day in the Life of a Marketing Executive

Posted By: Joe Barker

My Degree at Edinburgh Napier University covered a variety of different subjects– journalism, creative writing, media regulations and English literature. The diversity of modules allowed me to apply myself to a number of different projects, learning a variety of skills and techniques that I could use towards my future career.


A Day in the Life of a Senior Developer

Posted By: eCom Scotland

I started life off as a designer, working part time at a magazine company. This experience gave me first glimpse into the world of web technologies and client relations, first sparking my passion for front end design. After my degree was finished, I then decided that I’d learnt the ropes of design work and moved on to the coding side, where I spent a few years growing these skills.


A Day in the Life of an Operations Manager

Posted By: eCom Scotland

Around 5 years ago I moved with my family to Houston Texas to help guide the development of a growing technical expertise in the USA for my previous company. The main focus of the role was on building key relationships across the various business units of the company, recruiting and developing new technical staff, while continuing to remain involved in a product development role and web operations management.


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